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| What is a Member ID? When you purchase a subscription, you are issued a 4 - 8 digit Member ID . You should have received your Member ID from either the approval screen when the order was made or in the email confirmation sent to you immediately after submitting your order. You should always maintain a record of your Member ID and should use this number in any correspondence with a customer service representative. Can I get information on the membership that I purchased? Yes. The confirmation receipt will contain all membership access information, the name of the billing company and customer support contacts. I did not receive a sales confirmation email. Why? Please make sure that you enter a valid email address each time that you purchase a membership to ensure that you will receive your confirmation email. I have purchased a subscription to a Website. Under what name will the charge appear on my statement? The charge will appear as either Paycom.net or OPSbilling.com depending on the transaction processor used at the time the membership was purchased. I purchased a trial membership - will I be billed? Your credit card will be billed the initial low cost price. If you do not cancel your trial membership prior to the end of the trial, then your credit card will be billed for a standard monthly membership on a recurring basis. Please refer to the terms and conditions of the Website that you joined for further information. How do I cancel my membership? You can instantly cancel your membership here by using our cancel form. Once I cancel my membership will I be billed again? No. Once a membership is cancelled there will be no further billings. I am having problems cancelling my membership. What do I do? If you've already tried using our automated forms, or don't have the proper information available, you may contact a customer service representative by clicking here. |
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